National Accounts Lead

Company Description:

Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer of consumer goods in North America - offering a full range of products, programs, and solutions to convenience operators across the U.S. and Canada.

Job Description:

We Deliver the Goods:

Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
Growth opportunities performing essential work to support America's food distribution system
Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose:

As a National Accounts Lead, you will serve as a senior execution partner for our largest and most complex national and key accounts. In this role, you will lead issue resolution, oversee program rollout, and translate data insights into meaningful action across customer portfolios. You will act as the primary cross-functional connector-driving alignment between our customers, distribution centers (OpCos), vendors, and internal teams to ensure flawless execution and exceptional service delivery. Although this role has no direct reports, you will mentor and oversee National Account Specialists, providing guidance, support, and subject-matter expertise to elevate overall account performance.

Responsibilities:

Lead execution for large, complex customer programs, ensuring operational accuracy, timely delivery, and alignment to customer expectations
Oversee onboarding workflows including new customer setup, opening orders, and communication with distribution centers
Verify that procedures, service changes, pricing, and system modifications are properly applied to customer accounts
Monitor aged inventory and collaborate with customers and OpCos to develop corrective strategies and long-term process improvements
Collect and validate information from customers and/or vendors for new item setup and program launches
Manage and interpret customer account data using Core-Mark proprietary systems to track performance, identify risks, and surface opportunities
Maintain recurring reporting for customers, Directors, OpCos, and senior leaders, ensuring accuracy, insight, and actionability
Partner closely with Account Directors and Key Account Managers to anticipate evolving customer needs and shape responsive solutions
Build strong relationships across all levels of assigned customer teams and internal stakeholders
Lead promotional execution-ensuring item setup, allocation, and shipping timelines meet program requirements
Monitor fill rates, service metrics, and supply chain performance; proactively address issues to ensure best possible outcomes
Communicate developments, escalations, and opportunities across Core-Mark leadership and operational partners
Performs other related duties as assigned.

The ideal candidate should possess the following:

Ability to interpret large data sets and utilize Excel tools (formulas, pivot tables, charts) to extract insights and inform decisions
Strong analytical capability, with the ability to develop metrics and structure data into meaningful narratives
Ability to prioritize, multi-task, and perform effectively under pressure in a fast-paced, customer-driven environment
High level of initiative with the ability to work independently while collaborating across multiple teams
Strong planning skills with experience coordinating and overseeing multiple projects concurrently
Ability to influence and mentor others without direct authority, guiding Specialists and cross-functional partners toward successful execution

Benefits:

Click Here for Benefits Information

Qualifications:

• 3-5 years of work experience involving direct interaction with customers, such as account management or support, with a focus on relationship building, issue resolution, and service delivery.

• Experience supporting program rollouts, customer onboarding, or operational process improvements across multiple stakeholders.

Preferred qualifications:

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

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