National Account Customer Service Representative

Company Description:

Vistar customers are everywhere people work, play, and shop. Vistar is America's leading candy, snack, and beverage distributor with more than 25 distribution centers delivering everything from popcorn to healthy meal replacements anywhere in the U.S. The company has thrived by innovating, exceeding customer expectations, and fostering a collaborative culture built on teamwork, doing what's right, and giving back to the communities they serve.

Job Description:

Green Rabbit (A part of Performance Food Group Vistar Segment) is an e-commerce distributor leading the industry in cold chain solutions shipped straight to your door! We are experiencing rapid growth and looking to add a Customer Success Representative to our team. This individual will serve as the leading point of contact for assigned accounts, ensuring high customer satisfaction, profitable account strategies, and desired growth.

Position Summary:

The Customer Success Representative is responsible for managing and growing strategic brand partnerships through high-touch account management, onboarding, operational coordination, and white glove service delivery. This role serves as the central point of accountability between Brands and internal teams, including Sales, Operations, Inventory, Quality, IT, Finance, and Logistics-to ensure seamless execution, SLA compliance, and profitable growth.

The CSR owns the full lifecycle of assigned accounts: from onboarding and expansion to special projects, seasonal planning, inventory management, compliance monitoring, and day-to-day operational excellence.

Responsibilities:

Account Growth & Sales Support

Expand existing brand product lines, divisions, and customer programs
Support promotions, limited-time offerings, holiday programs, and special projects
Partner with Sales on brand introductions, pipeline planning, and referrals

Onboarding & Account Management

Lead onboarding for new customers and brand expansions
Coordinate item setup, incoming inventory, reporting, and training
Ensure smooth go-live execution and ongoing SLA compliance
Serve as primary point of contact for assigned brand portfolios

Strategic Planning & Forecasting

Plan seasonal volume increases, special projects, and peak periods
Monitor expiring inventory, sales trends, and compliance risks
Forecast demand and proactively mitigate operational or inventory constraints

White Glove & Special Projects

Scope, price, and execute complex brand initiatives and custom programs
Create project timelines, SOWs, and operational workflows
Coordinate execution across Operations, Inventory, Quality, IT, Packaging, and Logistics

Operational & Inventory Coordination

Manage inventory planning, cycle counts, adjustments, FEFO, and expiring product
Coordinate receiving, POs, ASNs, and inbound logistics
Resolve order issues, shipping exceptions, reships, and customer change requests
Compliance, Reporting & Quality
Monitor SLA, Amazon, and customer compliance
Support quality reviews, recalls, and special handling requirements
Create internal and external reporting for brands and operational teams

Communication & Collaboration

Lead recurring brand meetings and internal planning sessions
Maintain clear documentation and account coverage
Partner cross-functionally to resolve issues and drive continuous improvement

Benefits:

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Qualifications:

• Bachelor's degree preferred or equivalent experience

• 5+ years of experience in account management, national accounts, customer success, or operations within e-commerce, logistics, food, or cold chain environments

• Proven experience managing complex, high-volume, multi-channel accounts

• Strong cross-functional leadership and problem-solving skills

• Excellent communication, organization, and project management abilities

• Proficiency with ERP/WMS systems, Excel, reporting tools, and e-commerce platforms

Preferred qualifications:

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

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