Manager, Customer Service

Company Description:

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description:

We Deliver the Goods:

Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more

Growth opportunities performing essential work to support America's food distribution system

Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose:

This position conducts analysis and audits of multi-unit contracts. Position is also responsible for identifying areas of opportunity and creating applicable programs and procedures for improved margin management with multi-unit business. Position also works to enhance PFG Brand utilization within the multi-unit business. Activities of this position contribute to the profitability of the multi-unit business.

Major Functional Responsibilities:

Audit national accounts for pricing accuracy and missed margin opportunity.
Create competitive product programs for national account customers.
Support Director of Margin Management as needed.
Support National Account Directors as needed.
Oversee BMOP - Bid Multi OpCo Price Match.
Performs other duties as assigned
Complies with all policies and standards

Benefits:

Click Here for Benefits Information

Qualifications:

Required Education: Bachelor's Degree - Business or related field

Work Experience:

5 - 7 Years - Related experience

6 Months - 1 Year: Supervisory or management experience

Required Qualifications

• Significant experience in customer service, including supervisory or managerial roles, is essential.

• Exceptional communication skills.

• Ability to motivate and guide the customer service team.

• Advanced problem-solving and communication skills to handle complex customer complaints and inquiries.

Preferred qualifications:

Licenses and Certifications: Certified Customer Service Manager (CSIA)

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

Apply Now