Customer Service Rep

Company Description:

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description:

Position Summary:

The in office Customer Service Representative is responsible for delivering professional and timely support to customers, vendors and co-workers regarding orders, current delivery status, product availability, and general account inquiries regarding the company. This role ensures accurate order processing, issue resolution, and a high level of customer satisfaction as their distributor. This rep will need to solve customer problems and deal with a variety of variables in situations where standardization exists.

Key Responsibilities:

Actively participates as a team member toward the completion of goals, taking actions that build productive team relationships and result in high quality team output; works and cooperates effectively with others to attain team objectives.
Seen as trustworthy and truthful by others; treats people with dignity, respect, and fairness; expects the organization and its members to be fair and honest in all business dealings.
Has the knowledge and skills to do the job at a high level of accomplishment. Consistently expands job knowledge and keeps abreast of new developments in the industry.
Respond to customer inquiries via phone and email in a timely manner.
Enter and process customer orders, credits, and invoicing information accurately
Provide pricing, shipping dates, product availability, and delay updates
Resolve order discrepancies, billing issues, shorts, and mis-picks
Conduct account research and maintain accurate customer records
Coordinate with internal departments as needed
Assist with administrative tasks, reporting, and documentation
Can be counted on to meet or exceed goals successfully. Maintains a current knowledge of products and company procedures through efficient time management and diving the results of others and the companies bottom line.

Benefits:

Click Here for Benefits Information

Qualifications:

High school diploma/GED or equivalent experience and 6-12 months in customer service, call center and / or related area.

Preferred qualifications:

High School Diploma/GED or Equivalent Experience and Customer Service Experience 1-2 years.

Strong communication and problem-solving skills

Detail-oriented with accurate data entry skills

Proficient in Microsoft Office

Ability to multitask in a fast-paced environment

Professional, team-oriented attitude

Bilingual (English/Spanish) candidates are encouraged to apply.

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

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