Supv, Transportation

Company Description:

PFG Customized Distribution meets the unique needs of some of America's most recognized national chain restaurants, including Cracker Barrel, TGI Friday's, Outback Steakhouse, Red Lobster, and Ruby Tuesday. Providing customized attention and a centralized contact for product lines, menu changes, and account coordination, PFG Customized serves customers across the U.S. and in more than 40 countries.

Job Description:

We Deliver the Goods:

Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
Growth opportunities performing essential work to support America's food distribution system
Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary:

The Transportation Supervisor serves as a field-based operations and safety resource, partnering with customers and transportation teams to identify, investigate, and resolve service-related issues. This role regularly travels to customer locations, conducts Behavioral Based Safety (BBS) observations, provides coaching to delivery drivers, and develops corrective actions to improve service, safety, and operational performance.

Key Responsibilities

Travel regularly to customer locations to investigate transportation and service-related concerns.
Build strong customer relationships and serve as a primary point of contact for transportation issue resolution.
Conduct root cause analysis of delivery, service, and operational challenges and implement sustainable corrective actions.
Perform Behavioral Based Safety (BBS) observations of delivery drivers and provide real-time coaching and feedback.
Ensure compliance with DOT regulations, company safety policies, and customer requirements.
Analyze transportation performance data, identify trends, and recommend process improvements.
Partner with Operations, Safety, and Customer Service teams to address customer concerns and improve service performance.
Document findings, corrective actions, and follow-up activities in accordance with company standards.
Support continuous improvement initiatives related to safety, quality, and customer satisfaction.

Benefits:

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Qualifications:

• High school diploma or GED required; bachelor's degree preferred.

• 3+ years of transportation, logistics, fleet operations, safety, or related supervisory experience.

• Strong problem-solving and root cause analysis skills.

• Experience working directly with customers to resolve operational issues.

• Excellent communication, coaching, and relationship-building skills.

• Ability to travel extensively within the assigned region.

• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.

• Valid driver's license with an acceptable driving record.

Preferred qualifications:

• Experience conducting driver observations, safety audits, or BBS programs.

• Knowledge of DOT, FMCSA, and transportation safety regulations.

• Experience leading corrective action and continuous improvement initiatives.

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

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