Customer Service Supervisor

Company Description:

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description:

We Deliver the Goods:

Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
Growth opportunities performing essential work to support America's food distribution system
Safe and inclusive working environment, including culture of rewards, recognition, and respect

Schedule is Monday - Friday from 8:00am- 5:00pm, occasional Sundays are required.

Position Summary:

The Customer Service Supervisor is responsible for leading and supporting the customer service team to ensure a high level of performance and customer satisfaction. This role oversees daily operations, including order entry, customer inquiries, and issue resolution, while maintaining a strong focus on delivering exceptional service.

The Supervisor serves as a key point of contact for complex customer concerns, utilizing sound judgment and problem-solving skills to address situations that may not have standardized solutions. They are accountable for fostering positive relationships with customers, vendors, and internal teams through clear, professional, and timely communication.

In addition, this role is responsible for training and developing new Customer Service Representatives, promoting best practices, and driving continuous improvement within the team. The Customer Service Supervisor actively contributes as a team member across the department and organization, supporting company goals and performing additional duties as needed.

The ideal candidate thrives in a fast-paced, high-energy environment and is comfortable managing multiple priorities simultaneously. They are both analytical and creative problem-solvers, with a strong commitment to delivering outstanding customer experiences and leading others to do the same.

Position Responsibilities:

Oversees and directs team members in all aspects of supervision, including staffing, training, coaching, performance management, and issue resolution.
Leads by example in delivering exceptional service, reinforcing a strong commitment to quality and ensuring team members understand their role in meeting and exceeding both internal and external customer expectations.
Delivers outstanding customer service by responding to inquiries, resolving issues, and providing accurate information and reporting in a timely manner.
Collaborates cross-functionally with team members and leadership to resolve challenges and effectively meet customer needs.
Leverages internal systems to maximize efficiency, including processing customer payments, generating reports, and providing accessible, accurate customer information; identifies and recommends system improvements as needed.
Supports the achievement of sales and gross profit goals through effective team leadership and customer service excellence.
Fosters a positive, motivating work environment that encourages Customer Service Representatives (CSRs) to perform at a high level and continuously improve.
Performs additional duties as assigned

Benefits:

Click Here for Benefits Information

Qualifications:

High school diploma or equivalent required

1 year of customer service experience-customer facing

2 years in a supervisory or leadership role

Proficiency in Microsoft Office (Word, Excel, Outlook)

Preferred qualifications:

Associate's or Bachelor's degree preferred

2-4 years in a supervisory or leadership role

Customer service or sales experience within foodservice industry.

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

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